Do I need to schedule an appointment?

We recommend that all routine or non-emergency visits have an appointment so we may respect the valuable time of all of our clients. We will of course see urgent matters or emergencies as needed. If you find you are unable to keep your appointment, please notify us immediately. Submit an Appointment Request Form to request an appointment.

What is your appointment cancellation policy?

If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

What type of animals do you treat?

We are able to provide care for companion cats and dogs of all breeds and sizes.

Do you handle emergency care?

We recognize emergency situations do arise, and we will do everything in our power to accommodate your needs. At times we may refer you to an area emergency hospital. Our answering machine and our website contain the phone number and addresses of the nearest emergency veterinary hospital.

Who can I call for an emergency after hours?

We recommend contacting the Veterinary Emergency Clinic (VEC) of Central Florida at (407) 644-4449 for an after hour pet emergency. VEC is one of the oldest and most trusted afterhours veterinary emergency clinics in central Florida.

Should I schedule an appointment for my pet is nothing is wrong?

We believe in the benefits of regular preventative care and follow the standards established by our national veterinary associations. We will make all recommendations we feel best suit the needs of your individual pet and lifestyle. Ultimately, the decision to accept treatment recommendations is then up to you.

What is your policy on payments and estimates?

Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express. We can provide you with an estimated cost of services during your visit. We cannot give an estimate over the phone for non-routine procedures without seeing the pet. This includes dental procedures.

Do you offer payment plans?

While we do not offer in-house payment plans, we are proud to offer care credit as a financing option. They offer an easy application process that will give you results in minutes.

Do you accept pet insurance?

Most pet insurance companies will reimburse you for any costs that are covered once you submit a paid invoice. If you have pet insurance, please bring any paperwork that may need to be filled out by our staff to your appointment.

How can I get a call back from Dr. Privette?

All messages are put in Dr. Privette’s queue to be returned at the end of each workday or as time permits.

Do you offer pet aftercare options?

We do offer several pet aftercare options. We will gently guide you through the options available and help you determine what will honor and memorialize your beloved pet in the way that feels best to you and your loved ones. We, too, have gone through the loss of a pet and believe the right services can make a big difference.