Do you call-in or approve requests for Prescription Drugs or Diets from external pharmacies ?

No we do not work directly with any external pharmacies. Please click here review our Prescription Policy accessible from this website under the About Us menu item selection.

Are you accepting new clients?

At this time we are accepting new clients. To become a client you must first submit the New Client Form. Once your account has been established you will receive a Welcome Email containing key policies and instructions on how to send medical records for your pet(s). *Prior medical records must be provided prior to scheduling an appointment.

Do you accept Walk-In Appointments?

At this time we are not able to accept Walk-In appointments.

How do I schedule an appointment?

Our current clients may submit an Appointment Request Form or call in advance to schedule an appointment. The further in advance you schedule, the more likely that your preferred time slot will be open. Of course, we will always do our best to accommodate you to the best of our abilities. *Non-clients must submit the New Client Form, receive the Welcome Email, and provide prior medical records for pets before requesting an appointment.

Note: If your pet has a medical emergency during our open office hours, please try and call us on the way to the clinic as soon as you can. This will give a chance to move our schedule around, and assist you as soon as you arrive.

What is your Appointment Cancellation/No-Show Policy?

We understand there are times when you must miss an appointment due to and emergency or family/work obligations. We respectfully request 24 hours advanced notice to cancel an appointment. When you do not call to cancel an appointment, you may be preventing another patient from receiving much needed treatment.

Repeated failures to cancel appointments within the requested time frame will result in a $60 non-refundable scheduling fee required to schedule future appointments.

What type of animals do you treat?

We are able to provide care for companion cats and dogs of all breeds and sizes.

Do you handle emergency care?

We recognize emergency situations do arise, and we will do everything in our power to accommodate our existing Client’s needs. At times we may refer you to an area emergency hospital. Our answering machine and our website contain the phone number and addresses of the recommended emergency veterinary hospital, Central Florida at (407) 644-4449.

Who can I call for an emergency after hours?

We recommend contacting the Veterinary Emergency Clinic (VEC) of Central Florida at (407) 644-4449 for an after hour pet emergency. VEC is one of the oldest and most trusted afterhours veterinary emergency clinics in central Florida. VEC Casselberry location is now open 24/7: 3352 S HWY 17/92, Casselberry, Florida 32707.

Should I schedule an appointment for my pet is nothing is wrong?

We believe in the benefits of regular preventative care and follow the standards established by our national veterinary associations. We will make all recommendations we feel best suit the needs of your individual pet and lifestyle. Ultimately, the decision to accept treatment recommendations is then up to you.

My dog was just tested for heartworm a year ago, why does he need a test again so soon?

Your dog should have a heartworm test once a year to determine if he became infected with heartworms during the previous season. It takes months before a dog with heartworm will test positive on a heartworm test, so testing annually—usually at the time the prescription for his heartworm medication is being renewed—makes sense. As with many diseases, the earlier heartworm can be diagnosed, the better the chances he will recover. If heartworm disease in a dog goes undetected and untreated, the worms can cause progressive and potentially fatal damage to his arteries, heart and lungs. Heartworm medications are highly effective, but dogs can still become infected.

What is your policy on payments and estimates?

Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Care Credit, Visa, MasterCard, Discover, and American Express. We can provide you with an estimated cost of services during your visit. Estimates for any product or procedure will not be provided over the phone.

Do you offer payment plans?

While we do not offer in-house payment plans, we are proud to offer care credit as a financing option. They offer an easy application process that will give you results in minutes.

Do you accept pet insurance?

Most pet insurance companies will reimburse you directly for any costs that are covered once you submit a paid invoice.

How can I get a call back from Dr. Privette?

All messages are put in Dr. Privette’s queue to be returned as time permits. Calls are not guaranteed to be returned the same day. If you have a concern that requires immediate attention please schedule an appointment.

Do you offer pet aftercare options?

We do offer several pet aftercare options. We will gently guide you through the options available and help you determine what will honor and memorialize your beloved pet in the way that feels best to you and your loved ones. We, too, have gone through the loss of a pet and believe the right services can make a big difference.